Khyber Pakhtunkhwa Government Reforms

Notified Public Services under the KPK Right to Public Services Act 2014

Service Information

The Provincial Government has so far notified the following 16 important public services under section 4 of the KPK RTS Act 2014. The time limit, the designated officers responsible for providing the services and appellate authority has been specified for each notified services.

Whereas any citizen who doesn't receive the notified service in stipulated time can file an appeal against the designated officer before the concerned appellate authority. However any citizen can file/apply to the RTS directly under section 24 if he/she doesn't receive service.

S. No	NAME OF SERVICE	GIVEN TIME LIMIT	DESIGNATED OFFICER	APPELLATE AUTHORITY
1	Registration of FIR/ Daily Diary	Instantly	S.H.O	District Police Officer
2	Issuance of Domicile Certificate	10 Days	Additional Deputy Commission/ AC (HQ)	Deputy Commissioner
3	Issuance of Fard (Land documents)	7 Days	Patwari	Deputy Commissioner
4	Death/ Birth Certificate	2 Days	Secretary Union Council	AD Local Govt
5	Approval of Building Plan (Residential)	30 Days	Assistant Municipal Officer	Chief Municipal Officer
6	OPD (Medical Services)	2 Hours	Medical Officer	MS/ DHO
	Emergency ( Medical)	30 Minutes	Casualty Medical Officer	MS/ DHO
7	Issuance of Drug License	10 Days	Drug Inspector	DHO
8	a) Issuance of Driving License (Learner)	On the same Day	Director Transport in Peshawar & ADC/AC in other Districts	Secretary Transport
	b) Issuance of fresh Driving License	On the same Day	Director Transport in Peshawar & ADC/AC in other Districts	Secretary Transport
	c) Renewal of Driving License	On the same Day	Director Transport in Peshawar & ADC in other districts	Secretary Transport & Mass Transit
9	a) Processing of Arms license till sending for verification to police	07 Days	Deputy Commissioner	Concerned Commissioner
	b) Verification of the Applicant	15 Days	District Police Officer	Regional Police Officer
	c) Issuance Arms License	15 Days after verification	Deputy Commissioner	Concerned Commissioner
	d) All Pakistan & Cartridge	10 Days	Deputy Secretary Admin Home Department	Secretary Home Department
10	Release of Funds from Provincial Zakat Administration to District Zakat Committees	within 20 Days after approval of Provincial zakat council	Section Officer (ZBU)	Chairman Provincial Zakat Council KPK
	Release of Funds from Provincial Zakat Committees to local Zakat Committees	within 20 Days after receipt of funds from District Zakat Office	Chairman Local Zakat Committee	Chairman District Zakat Committee
	a) Grant of Jahez fund	within 20 Days after approval of Distt zakat Committee	Distt Zakat Officer	Chairman Distt Zakat Committee
	b) Educational Scholarships (Mora, Technical &DeeniMadaris)	within 20 Days after approval of Distt zakat Committee	Distt Zakat Officer	Chairman Distt Zakat Committee
	c) Issuance of Istehqaq Certificate (All the Musahiqeen-e-Zakat)	Within 10 Days of the receipt of application	Chairman Local Zakat Committee	Chairman District Zakat Committee
	d) Disbursement of Zakat fund to the Mustahiqeen (Deserving)	Within 20 Days of the receipt of fund from District Zakat Committee	Chairman Local Zakat Committee	Chairman District Zakat Committee
11	Grant of Water connection	2 Weeks	(i) Zonal Manager WSSP for Peshawar (ii) Municipal officers in urban Ares of other Districts (iii) SDO, PHED in Rural Areas of other Districts	(i) GM Operation, WSSP Peshawar. (ii) Chief Municipal Officer (iii) XEN, PHED
12	Approval of Building plans (Commercial) Outside walled city of Peshawar	2 Months	Tehsil Municipal Administration (TMA)	Tehsil Municipal Officer (TMO)
13	Approval of Building plans (Commercial) intside walled city of Peshawar	1 Month	-do -	-do -
14	Supply of clean drinking water	As per Govt policy/priority (Phase Wise)	(i) Zonal Manager, WSSP for Peshawar. (ii) SDO, PHED in other Districts.	(i) GM Operations WSSP Peshawar. (ii) SE,PHED
15	Disposal of Garbage/Solid waste	Within 36 hours	(i) Zonal Manager WSSP for Peshawar. (ii) Municipal officers in urban area of other Districts.	(i) GM Operations WSSP Peshawar. (ii) TMO
16	a) Issuance of Wood Permit to entitled citizens for construction of house	60 Days	Divisional Forest officer Concerned	Conservator of Forest Concerned
	b) Grant of trees for domestic use to resident right holders of Guzara Forest	60 Days	Divisional Forest officer Concerned	Conservator of Forest Concerned